Terms and conditions

1.0 DOG GROOMING

1.0 YOUR CONTACT DETAILS

All customers are required to complete and sign their record card on arrival.

Your data is confidential and will not be shared with any third party without prior consent, as per the Data and Protection Act 1998.

1.1 YOUR DOG’S HEALTH AND WELFARE

All customers are required to inform Alice’s Dog Grooming of any known changes in their dog’s health or temperament. Dogs who are deemed by Alice to be severely matted may incur additional charges. Dogs who have fleas will incur an additional charge.

While your dog is in my care, their health and welfare is my primary concern so it’s important that I’m fully aware of any conditions. If any pre-existing condition is discovered during your pet’s groom, you will be made aware upon collection. It is important that you make sure your dog is not overly-matted. A charge of up to £10 may be levied if your dog’s coat is excessively overgrown or severely matted resulting in the groom to take longer. If your dog has fleas, I will charge you an additional £5. This is to cover the cost of deep-cleaning the premises.

1.2 TIME KEEPING

All customers are required to be punctual when dropping off and collecting their dog. Customers who collect their pet after the agreed time may be subject to additional charges. Customers who arrive more than 20 minutes late may have to re-book their appointment for another time. 

I endeavour to offer a flexible service for all customers however, if they exceed their pick up time, an additional charge of £5 will be added for every 15 minutes they are late to pick up. This is subject to space in the shop. This also applies to your dog’s drop off time- please do not show up early as we may not be able to hold your dog before their appointment time. An extra £5 also applies if they fail to show up for their appointment. . 

Please be punctual. Most grooms take between one and three hours or more depending on the size, condition and temperament of the dog. Once your dog has been inspected, you will be advised what time they need collecting. If you are going to be late to collect your dog, please let me know as soon as possible. 

1.2 CANCELLATIONS

Customers are required to give at least 24 hours’ notice when cancelling their appointment.

I work by appointment only and a no-show is lost income. Please bear this in mind when cancelling your appointment. The more notice I’m given, the more likely I am to be able to re-sell your allocated slot. I maintain the right to cancel your appointment if you are more than 20 minutes late.

PRIVACY & COOKIE POLICY

Privacy Statement

Your privacy is important to us. Our privacy statement explains what personal data Alice’s Dog Grooming collects from you through our interactions with you and how we use that data. This information may be changed or amended when necessary. You should check this page from time to time to ensure you are happy with any changes and contact us immediately if you have any queries. This policy was last updated on 10th May 2018.

Personal data we collect

Alice’s Dog Grooming collects data to operate efficiently and provide you with the best experience when using our service. You provide this data directly when you book an appointment with us. At the time of booking we will collect the following information:-

Your name and address

Contact information including an email address where appropriate

Details of your dog including name, gender, age, any health problems

Name and contact telephone number of your Vet Practice in case of emergency

How we use personal data

Alice’s Dog Grooming uses the data we collect to operate our business and communicate with you regarding your dog’s appointment. However, we do not use what you say in email, chat or testimonials without your prior written consent.

Reasons we share personal data

We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorised. This would include sharing your details through our card payment system when making a card payment for goods or services received.

Alice’s Dog Grooming does not share your personal data with any third party. We may very rarely share information from companies should we feel their business may be of interest to you but only at your request.

How to control your personal data

You can contact us at any time to discuss the personal data we are holding; by calling 01273 491 199 or by emailing alicetaylor01@live.co.uk. We will contact you to discuss the information we are holding and make any changes required.

Website

By accessing this website, you agree to be bound by these terms and conditions. Alice’s Dog Grooming reserves the right to vary or amend these terms and conditions at any time. This website is provided on an “as is” and “as available” basis without any representation or endorsement.

Although we will use reasonable endeavours to verify the accuracy of the information in this website, Alice’s Dog Grooming does not make any warranties, express or implied, in relation to its accuracy. Furthermore, Alice’s Dog Grooming cannot accept responsibility for any errors or omissions and reserves the right to vary, amend or cancel any of the arrangements featured on this website should we find such alterations necessary.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How your cookies are used

A cookie is a small file which asks permission to be placed on your computer’s hard drive. When accessing our website and clicking the “accept” button, we will assume you are happy with this and are aware you can opt out by leaving the page. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications or respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us to provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser settings to decline cookies if you prefer. These browser controls will usually be found in the “options” or “preferences” menu. This may prevent you from taking full advantage of the website. For more help, you may take a look at the “Help” settings or review this website for more details: http://www.allaboutcookies.org/

Contacting us

If you have any questions about this privacy policy, you can email us at alicetaylor01@live.co.uk or write to:-

Alice’s Dog Grooming

1 Caudle Street

Henfield

West Sussex

BN5 9DQ

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